In line with Infinitum’s customer oriented policy, we will provide technical support to your company’s users in an effective and efficient manner. You can trust Infinitum as the firm’s front liner in resolving technical problems and providing support for all assigned areas. Our goal is to ensure that customer's value is maintained to the standards set by your company.

Our helpdesk service includes:

  • Providing first level contact and convey resolutions to customers' issues
  • Properly escalating unresolved queries to the next level of support
  • Tracking, routing and redirecting problems to appropriate resources
  • Updating customer data and producing activity reports
  • Walking customers through problem solving processes
  • Following up with customers, providing feedback and chasing problems through to resolution
  • Utilising excellent customer service skills and exceeding customers’ expectations
  • Ensuring proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserving and growing your knowledge of help desk procedures, products and services