With almost three decades of experience Infinitum was one of the first companies to fully integrate telephony to other IT systems (such as CRM and fax servers).
Our team of engineers has the experience and knowledge in order to achieve maximum voice connectivity for your company while minimizing the costs.
Whether your company is interested in full VoIP solutions (including Video, Voice-to-email etc) or just upgrading/maintaining the existing analog equipment, Infinitum is always at the user's side in order to offer the best solutions.
What is VoIP telephony:
Voice over IP (VoIP) defines a way to carry voice calls over an IP network including the digitization and packetization of the voice streams. IP Telephony utilizes the VoIP standards to create a telephony system where higher level features such as advanced call routing, voice mail, contact centers, etc., apply.
Session Initiation Protocol (SIP) is a peer-to-peer, multimedia signaling protocol developed in the IETF. SIP is ASCII-based, resembling HTTP, and reuses existing IP protocols (DNS, SDP, etc.) to provide media setup and teardown. Since its first publication in 1999, SIP has generated a high level of interest in the VoIP industry, and many people believe that SIP will become the de facto standard protocol in the future.
What are the benefits of VoIP:
VoIP is an internet-based technology thus minimizing the telephone bills as the geolocation of the user is irrelevant. This translates into close to zero costs regarding roaming and long distance calls. Furthermore, with VoIP the cost for a call center is significantly lower than the traditional PBX (analog) call centers. Additionally, with VoIP the traditional restrictions of analog lines (specified maximum numbers of incoming and outgoing calls per telephone number) can be easily overridden and a rich set of digital services (call transfer, IVR call center, telephone conferences) are available to the user.