• Providing first level contact and convey resolutions to customers’ issues
• Properly escalating unresolved queries to the next level of support
• Tracking, routing and redirecting problems to appropriate resources
• Updating customer data and producing activity reports
• Walking customers through problem solving processes
• Following up with customers, providing feedback and chasing problems through to resolution
• Utilizing excellent customer service skills and exceeding customers’ expectations
• Ensuring proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserving and growing your knowledge of help desk procedures, products and services

The cornerstone of Infinitum’s vision is to stand on the side of the user. Based on this mindset, even if your business only requires occasional support and maintenance, we are here to offer you our services for the entire lifetime of your equipment.

Whether you need help with an urgent repair or just require additional maintenance expertise, we’re only a phone call away. Our on-call service representatives will provide you with valuable information or arrange a meeting with an engineer as soon as possible.

So even if your company does not currently have a support contract with Infinitum you can rest assured that our on-demand technical support will be prompt to resolve your problem.